Help - Fequently asked questions

How do I get a quote or make a booking?
Getting a quote or making a booking request couldn't be easier. You have 3 easy options:

Enquire or book by phone, contact us:
From the UK on: 0845 6 036 086
From abroad on: +44 (0) 1753 711 653

Complete our online booking form - please go to our booking enquires section.

Drop us a email with your requirements at
We can then give you a speedy quote or confirm all booking and travel details.

How do I meet my Driver at the Airport?
Our driver will meet you at the customs exit inside your arrival terminal. The driver will be holding a name board clearly displaying the booking contact name. You will then be escorted to a conveniently parked vehicle and driven to your destination.

What happens if my flight arrives late?
Our standard procedure involves monitoring all flight arrival times. Regardless of late or even early arrival, your driver will be there!

Is there an extra charge for waiting time?
All of our quotes include up to 30 minutes waiting time, in respect of an Airport meeting calculated from actual flight landing time. After 30 minutes an excess charge of 15.00 per hour (25p per minute).

How long will the Driver wait for me?
In relation to an Airport meeting, once the allotted 30 minutes waiting time has expired, your Driver will make extensive enquiries at the Airport (with Customs; your Airline; Airport information's paging system) before referring back to our office where further inquiries will be made. Only then will the Driver be authorised to leave the terminal.

How do I pay for my journey?
There are 3 simple ways of paying for your journey. You can pay by:

1. Cash Sterling ()
2. Visa, MasterCard and Maestro in advance, subject to an 3% handling fee.
3. Cheques are accepted with a cheque guarantee card.

Must all bookings be made in advance?
It is advisable that bookings are made at least 24 hours before your journey. Although last minute bookings can be accommodated.

Do you have account facilities?
Account facilities can be arranged subject to status. Just contact us through either of the following methods: By telephone on 0845 6 036 086 or you can email us at the following address

Do you arrange other transfers apart from airport trips?
Yes, we can arrange weddings, shopping trips, sightseeing tours, transport for a series of business visits and meetings. We provide prestige vehicles from executive saloons and MPV's for individual journeys or on an hourly or daily rate basis - at VERY competitive rates!